FAQ

Please read our FAQ before sending us a message.

Q: How long is a video?

A: Video length is between 40 and 60 seconds.

Q: How long is the delivery time?

A: Please allow up to 2 to 4 business days for delivery of your order.

Q: How do I get the video?

A: Your completed video will be emailed to you in HD quality MP4 format. Also keep an eye on your spam folder.

Q: What payment methods can I use?

A: Currently you can use the following payment methods: VISA, Master, Amex, Google Pay, Apple Pay, and Shopify Pay. Some payment methods will be added in the future.

Q: Can I change my order details after submitting?

A: If you have completed the order, you can send us an email. Be sure to include your order number! Please send an email to the following email address: jarvis880822@gmail.com Unfortunately, we can’t guarantee that this will change, as our team may have already implemented the message.

Q: Will we share recordings on social media?

A: We will only do this with your permission!